Last updated November 09, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.


All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


To return an item, please email customer service at info@deluxe-carpets.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Deluxe Carpets
Attn: Returns
3 Tickhill Street
Bradford, BD3 9RY
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 


After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least twenty eight (28) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.


The following items cannot be returned or exchanged:
     ●     Used Items
     ●     Items damaged by customers

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
     ●     Sale items are FINAL SALE and cannot be returned.
     ●     Deluxe Carpets is not liable for damage to products in transit.
     ●     We will not reimburse items that have been damaged by customers.
     ●     We will not reimburse items that have been damaged by carpet fitters unless you have purchased fitting by Deluxe Carpets and the carpet fitter is one of our approved and appointed fitters.


If you have any questions concerning our return policy, please contact us at:

0113 440 2016


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